Overview
At CarbonIsle, we use technology to solve complex problems and create sustainable growth. We recently partnered with an organizational culture consultancy that provides services to mental health care agencies. Our mission was to create a digital platform to effectively measure and improve workplace trauma awareness, morale, productivity, and employee retention.
Challenge
Our client had already developed a detailed instrument to assess employee perspectives. However, they needed a robust system allowing efficient data collection and insightful analysis. Their requirements included online accessibility, the assurance of anonymity, dynamic scoring, detailed reporting, complex filtering options, and data protection. A key challenge was the ability to preserve individual anonymity while also being able to connect responses to specific demographic information.
Solution
We developed a platform that encapsulated the client’s needs to meet this unique challenge. We utilized a token system to match responses to individuals securely and implemented an Access Control List (ACL) to manage different user permissions. The platform included provisions to halt reporting if a data slice contained fewer than five participants to safeguard individual identities. We also allowed for the dynamic creation of detailed reports based on specific demographic filters and the export of these reports into PDF form for executive review.
Results
Since its implementation, our platform has become an integral tool for the client, handling thousands of participants per survey iteration and generating dozens of reports for each participating agency annually. The user-friendly interface and assurance of anonymity have driven a high engagement rate, with over 80% participation among the target audience.
Moreover, the platform has effectively collected and analyzed data from repeat users over the years, enabling longitudinal analysis and valuable trend identification. The data collected provides a unique view into the dynamics of employee cultures in mental health agencies, assisting in making data-driven decisions and tracking the effectiveness of their interventions over time.
Looking Ahead
As we continue our partnership, we’re working on further enhancements, such as handling changes in employee placement due to job shifts or corporate mergers. We are also developing capabilities for deeper trend analysis, outlier identification, and direct impact measures.
Conclusion
At CarbonIsle, we don’t just build software; we create solutions that make a tangible difference. Our journey with this project underscores our commitment to harnessing technology to help organizations navigate complex landscapes and achieve their goals.
We continue to help businesses unlock their full potential through innovative solutions like our trend-spotting platform. From collection to connection, we’re here to transform data into actionable insights.
